Terms & Conditions

Booking and Payment Policies:

Upon confirmation of the safari, we request for the following details:

• Full names.
• Flight details for transfer arrangements.
• Sleeping arrangements (Single/double/triple).
• Meals preferences (Vegetarian, non-vegetarian, or both).
• Safari deposit of 40% / 60% balance payable 7 days before arrival.

For payment, we prefer payment by credit card online (Visa, Amex, or MasterCard) through our secure online payment system.

Cancellation and Refund Policies:

Cancellation and refund policies are crucial components of terms and conditions. For Banok Safaris, cancellation, and refund policy conditions are determined by the fact that once the hotel, Safari lodge/ camps, local domestic airlines, or services are booked on your behalf, we shall incur a cancellation fee if we are required to cancel the booking. Below are common elements of cancellation and refund policy:

Our refund policy is defined by our cancellation policy. During the refund, we consider the event for cancellation, refund timeline and period, amount, and the method how refund. For cancellation and refund, it is advisable to communicate via the company’s official email

Safari Accommodations:

Safari accommodations can vary widely depending on the location, budget, and preferences of the traveler. Here are some common types of accommodations you might encounter while on safari:

Lodges:

Safari lodges are permanent structures typically located within or near national parks or wildlife reserves. They range from rustic to luxurious and often offer amenities such as private rooms, en-suite bathrooms, dining areas, and sometimes swimming pools. Lodges can provide a comfortable base for exploring the surrounding wilderness.

Tented Camps:

Tented camps offer a more immersive safari experience while still providing comfort and amenities. These camps feature spacious tents with comfortable beds, en-suite bathrooms, and sometimes private verandas. They are often designed to blend in with the natural surroundings, offering an authentic safari atmosphere.

Luxury Camps:

Luxury camps provide high-end accommodations with lavish amenities and personalized service. These camps may feature spacious tents or permanent structures, gourmet dining options, spa facilities, and exclusive game drives with expert guides. They offer a combination of luxury and adventure for discerning travelers.

Mobile Camps:

Mobile camps are set up in temporary locations for short periods, allowing travelers to experience different areas of a wildlife reserve or follow animal migrations. These camps are typically more basic than permanent lodges or camps but still offer comfortable accommodations, dining facilities, and guided activities.

Treehouses and Sleepouts:

Some safari destinations offer unique accommodations such as treehouses or sleep-outs, where guests can spend the night under the stars surrounded by nature. These experiences provide a sense of adventure and allow for unparalleled views of the African wilderness.

Private Villas and Safari Houses:

For travelers seeking exclusivity and privacy, private villas or safari houses offer a luxurious retreat away from the crowds. These accommodations come with dedicated staff, including chefs, guides, and butlers, and may feature amenities such as private pools, outdoor dining areas, and game-viewing decks.

Camping:

For budget-conscious travelers or those seeking a more rugged experience, camping safaris provide a unique opportunity to connect with nature. Campsites may range from basic bush camps with shared facilities to fully serviced campsites with tents, mattresses, and cooking equipment provided.

Traveler responsibility while on safari

We advise our clients while on safari, to ensure their safety, the well-being of others, and the preservation of the natural environment. These responsibilities, help travelers to be safe and vigilant as they enjoy safari for themselves, fellow travelers, and the natural environment. Here are some key traveler responsibilities:

• To listen to and follow the instructions provided by safari guides and staff. They are knowledgeable about the area, wildlife, and safety protocols.
• To observe wildlife from a safe distance and avoid disturbing or approaching animals. Do not feed, touch, or attempt to interact with wild animals, as this can be dangerous for both humans and animals.
• To help preserve the natural environment by disposing of trash properly, minimizing waste, and following Leave No Trace principles.
• To drink plenty of water, wear sunscreen, protective clothing, and a hat to avoid dehydration and sunburn.
• To learn about and respect the customs, traditions, and cultural norms of the local communities you encounter during your safari. Ask for permission before taking photographs of people or their property.
• To follow safety guidelines when riding in safari vehicles, such as keeping arms and legs inside the vehicle, wearing seatbelts when available, and remaining seated while the vehicle is in motion.
• To pack appropriate clothing, footwear, and gear for the safari experience, taking into account the climate, terrain, and activities planned. This may include sturdy walking shoes, lightweight and breathable clothing, insect repellent, and binoculars.
• To be aware of your surroundings and stay vigilant for wildlife sightings. Be prepared to remain calm and follow instructions in the event of close encounters with animals.
• To take necessary precautions to maintain your health and safety while on safari. This includes staying hydrated, protecting against insect bites, and adhering to any medical advice or requirements for the destination.

Travel Insurance Requirements:

While not always mandatory, we encourage our travelers to purchase travel insurance to protect themselves against unforeseen events such as trip cancellations, medical emergencies, or lost luggage

Dispute resolution:

In the event of any dispute, between Banok Safaris and travelers, we follow a structured process through direct communication, where we encourage our clients to communicate directly the issue via email, phone calls, or in-person meetings. Sometimes, if the issue is not resolved via emails or calls, direct in-person conversation is necessary between the tour operator organization which may involve managers, supervisors, customer service, and the clients.

Tourism Sustainability:

Banok Safaris plays a crucial role in promoting tourism sustainability by implementing responsible practices throughout its operations such as choosing destinations that prioritize conservation, Respecting and preserving the cultural heritage and traditions of host communities, using eco-friendly transportation options, and minimizing waste generation, Supporting conservation efforts in destination areas, by monitoring the impact of tour operations on the environment, local communities, and cultural heritage and providing travelers with meaningful and authentic experiences while minimizing negative impacts on the environment and society.

Law and Jurisdiction:

All terms and conditions of this agreement shall be governed by and construed by the Laws of Kenya and any arising dispute may be resolved through mediation, arbitration, or litigation in the specified jurisdiction.